Booking
Is it cheaper to book direct than through a listing site?
Usually, yes. Listing platforms add a guest service fee on top of the nightly rate at checkout. Booking with us directly removes that layer. You also get a phone number, the ability to bundle transfers into the same booking, and flexibility on check-in times because we control the calendar.
How far in advance should I book?
For school holidays and the weeks around Christmas, Easter and Thanksgiving, three to six months. Outside those windows, four to six weeks is usually comfortable.
What is included in the nightly rate?
The nightly rate covers the home itself — every bedroom and bathroom, the kitchen and living space — plus access to the community's shared amenities such as pools, water parks and clubhouses, and a professional clean before you arrive. Taxes and any resort fees are shown clearly before you pay. Optional extras like airport transfers, pool heating or a pre-stocked fridge are only added if you choose them.
Arrival and check-in
Can you collect us from the airport?
Yes. We run our own transfers from Orlando International in vehicles that hold up to eight passengers and the luggage that comes with them. Add it to your booking and a driver meets you at arrivals.
What time is check-in and check-out?
If your flight lands awkwardly, tell us — we hold the calendar ourselves, so we can often flex where a platform could not.
How do we get into the property?
You will have access instructions and codes before you travel, and a phone number that reaches a person if anything does not work.
During your stay
Something has broken. What now?
Call us. Not a message in an app — an actual phone number, answered 24 hours a day. We maintain our own cleaning and maintenance teams, so the person who fixes it works for us.
Are the properties pet friendly?
Some are and some are not — it depends on the individual home and its HOA, so each property page states its pet policy. Filter for pet-friendly homes, or tell us when you enquire and we will only show you properties that welcome pets. Where they are allowed, a small additional cleaning fee usually applies.
Cancellations
What happens if I need to cancel?
Our cancellation terms are set out in full on the cancellation policy page.
For property owners
I own a property. What are my options?
Two. We can lease it from you outright on a sustainable monthly income for up to three years, with three to four months paid up front, and you have no involvement at all. Or we can manage it end to end while you keep the upside. The owner section compares both.